At AimaaStore, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Refunds

Customers may request a refund within 14 days of receiving their order.

To be eligible for a refund:

  • The item must be unused and in original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Refundable Items

The following items are not eligible for refunds:

  • Used or damaged products
  • Sale or clearance items
  • Customized or personalized products
  • Products returned without original packaging

Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for processing.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with product photos for assistance.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our mistake or a defective item.

Contact Us

If you have any questions about our Refund Policy, please contact us:

🏠 Address: Colony Chah Yousaf Wala Link Stadium Road, Multan

📞 Phone: (0328) 8809758

📧 Email: aimaastoreofficial@gmail.com